FAQs

Currency 

All prices listed are in Canadian dollars. 

What is the hardware made out of? 

We us two types of bronze, silicon and manganese. Both these metal alloys are mainly made of copper, but they have different additives to give them different attributes. The main difference in these two alloys is that one (silicon) has a warmer, darker colour and the other has a lighter and brighter look.  

 What is a living finish?

Our products have not been lacquered or coated. They have what is called a 'living finish'. Very slowly over time the bronze will oxidize and change in colour, darken. For some this natural patina is an attractive, desired result of oxidation that enhances the earthiness of hand finished bronze. For others its not as appealing. You can use any good quality metal polish from time to time to clean and brighten your hardware if the pieces are looking too dull. Its a personal preference thing and the hardware looks great polished, or left untouched.

 How do I care for my hardware? 

A simple dry or almost dry cloth can be used to wipe down hardware that have food stuffs on it. You can dust as you would anything else in your home. Chemicals and solvents may react to the 'living finish' of the metal. Polish the hardware with a good quality metal cleaner if losing the patina and a real deep cleaning is desired. The pieces can buff up quite nicely if you give it just a little elbow grease. 

 How do I install the hardware?

Our hardware is installed just like any other hardware. Standard bolts and installation instructions are included with your purchase and should work for most applications. We include bolts that are #8-32 and are 1" long. 

 What is the return policy?

We want our customers to be happy and promise to work closely with you until you are satisfied. We have worked hard to make sure our hardware is free from defects or poor workmanship and stand by what we are selling. If for some reason there is a defect in a piece, we will gladly accept a return of unused items and send you a replacement. 

 Why do the pieces have subtle differences?

We cast our pieces, the same way they have been doing it for thousands of years. After casting, each piece is hand finished. Every step of the way we do our best to control quality but there will end up being some subtle differences from piece to piece. We think this adds to the charm and the appeal of the hardware and highlights the nature of the designs and the production process.  

 Do you offer trade pricing or take wholesale orders? 

We would love to work with you!  Please reach out to info@shaynefoxhardware.com and we can discuss possibilities. 

 Is it true that bronze is anti-microbrial?

Yes, thats what they say. Studies reveal that alloys with large amounts of copper (bronze and brass) are in fact anti-microbial and have an inherent ability to kill a wide range of harmful microbes within hours. Bonus! 

 What does my hardware order come with? 

We will send you what you have ordered, and all the necessary bolts needed for common installations. If you are ordering knobs and want to use them as hooks, we sell the hanger bolts separately.